There are a few reasons why a payment might not have arrived:

  • You entered a wrong IBAN.

  • You did not validate your bank transfer via your smartphone.

  • There was detected an inappropriate use for your bank transfer. To keep Friday Finance a safe place, regular checks on transactions for fighting money laundering and terrorist financing are being conducted. This can result in you having to wait a little bit longer for your transaction to be validated, the average delay is 24-72 hours.

You will be informed about the status of your payment in the transaction page. Please contact our customer service team in case you experience any further issues.



Important: Please do not hesitate to contact Friday Finance's support team should you experience any issues or require additional support.

Just use the chat function on the Friday Finance homepage or in the Friday Finance App (the speech bubble symbol in the lower right-hand corner) or send an email to: help@fridayfinance.com.

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